Privacy Policy

1. About This Privacy Policy

This privacy policy applies when you visit or use our websites, platform, API and other services that refer or link to this privacy policy (each, a "Service"). Carbon Analytics Sales Kft., the company that owns and administers the Service, is the controller of your personal information provided to, or collected by or for, the Service.

2. Information We Collect

We collect information about you in three ways: directly from your input, from your organization, and through automated technologies.

2.1 Data You Provide to Us

The types of personal information that we collect directly from you may include:

• Contact details, such as your name, work email address, and phone number;
• Account login credentials, such as usernames and passwords;
• Professional information, such as job title, company name and industry;
• Payment information, such as billing details;
• Comments, feedback and other information you provide to us, including questions you send to customer support; and
• Communication preferences.

2.2 Data From Your Organization

We may obtain information about you from the organization with which you are employed or affiliated in order to activate and manage your access to the Service, including:

• Contact details, such as your name and work email address;
• Account registration information, such as job title; and
• Organizational user ID.

2.3 Data From Service Use

The Service may automatically collect information about how you and your device interact with the Service, including:

• Computer, device and connection information, such as IP address, browser type, operating system and device identifiers;
• Usage data, such as features used, settings selected, pages visited, and API calls made; and
• Performance data and error reports.

We collect this data through our servers and the use of cookies and other technologies. For more details, visit our Cookie Policy.

3. How We Use Your Information

We use your personal information to:

• Provide, activate and manage your access to and use of the Service;
• Process and fulfill transactions and subscriptions;
• Provide technical support and help keep the Service working, safe and secure;
• Enhance and improve the Service and develop new features;
• Respond to your requests, inquiries and concerns;
• Notify you about changes and updates to the Service;
• Deliver communications related to the Service;
• Analyze usage trends and conduct research for business operations; and
• Comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Sharing of Your Information

4.1 Your Organization

If you access the Service through a subscription administered by your organization, your personal information and usage data may be accessed by or shared with administrators authorized by your organization for usage analysis, subscription management and compliance purposes.

4.2 Our Service Providers

We share personal information with:

• Our affiliates and group companies that provide technology and shared services functions; and
• Our service providers, suppliers and representatives, including payment processors, customer support, email providers, and IT service providers;

to process information as necessary to provide the Service based on our instructions and in compliance with appropriate confidentiality and security measures. A list of our subprocessors is available [here/upon request].

4.3 For Legal Reasons

We will disclose your personal information when necessary to:

• Meet any applicable law, regulation, legal process or legal obligation;
• Detect, investigate and help prevent security, fraud or technical issues;
• Protect the rights, property or safety of Carbon Insights, our users or others; and
• As part of a corporate transaction, such as an acquisition or merger.

5. Your Communications Preferences

You can manage your communications preferences when you register with the Service, by updating your account settings, by using the opt-out mechanism provided within communications you receive, or by contacting us at privacy@carboninsights.com.

6. Your Rights

You have the right under data protection laws, as applicable, to request:

• Access to and correction or deletion of your personal information;
• Restriction of our processing of your personal information, or to object to our processing;
• Portability of your personal information; and
• Withdrawal of consent where processing is based on consent.

To exercise these rights, please contact us at privacy@carboninsights.com. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.

You may also lodge a complaint with the data protection authority in your jurisdiction. For EU data subjects, the relevant authority is the Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH) in Hungary.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, and enforcing our agreements.

8. Data Security

We use administrative, physical and technical security measures to help safeguard your personal information, including encryption, access controls and security monitoring.

9. International Data Transfers

Your personal information may be stored and processed in countries where we or our service providers maintain facilities, including within the European Union and potentially other jurisdictions. We take steps, including through contracts, to ensure that information is protected in a manner consistent with applicable data protection standards.

10. Business Client Data

When you submit data to the Service for analysis or processing, we process such data on your behalf according to your instructions. For enterprise clients, we execute a separate Data Processing Agreement that governs this processing. Contact legal@carboninsights.com to request our standard Data Processing Agreement.

11. Cookies and Tracking

We use cookies and similar technologies to provide and improve the Service. You can control cookies through your browser settings. For more information, see our Cookie Policy [link].

12. Updates to This Policy

We will update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. If we make material changes, we will provide notice through the Service or by other means.

13. Contact Us

If you have questions, comments or requests regarding this privacy policy or our processing of your information, please contact us: